On March 20th 2016, I got an inquiry From US customer for the plastic injection molding of Automobile connector. We have quoted the tooling and 5000 pcs injection molding parts to them. Customer was accept the price but they need some time to audit our company.
They were asking t a lot of questions about the Automobile parts experience; I also filled a lot of supplier audit form. ISO9001/TS16949 was request by them as well. They spent half year to investigate our company ability. Our engineer team and me were very patient to answer all the questions they had.
But after every investigation and audit were passed end of the 2016. They still not release order to us. I was follow every month, but no reply from customer side. April of 2017 I had receive an e-mail from customer side they told they decided to visit our factory in June. I was very excited when received this mail as it was been half year no news from this customer. They spent 1 week to audit our factory in June. Finally they were happy with our company process and quality.
On June 15th 2017, I received a tooling PO from this client. it took almost 3 months to follow this customer, finally I got a PO from them. As this is Automobile parts after samples ready it was taking one and half year to confirm the samples, During this 1.5 year we have sent 6 times samples to them for confirmation. Finally we got approve for the samples end of 2018.
On Jan 17th 2019, I got the production PO from this customer. It was taking us 3 years to got this project successful. But it was worthy this is what we need to do for our clients. We also believe supplier and clients always need to do win-win business relationship.
Up to now , client has placed back orders and quite satisfied with our quality and plan to have long term forecast with us for 10 years production contract signed .